Senior Partner Solutions Architect (Pan-EMEA GSI)
Datadog · Remote (Europe)
Equity This posting mentions equity, such as stock options or RSUs. The terms are on the company’s site.
You’ll apply on Datadog’s official site. Real employers never ask you to pay to apply. Why?
About the role
The Team
We are Datadog's in-house product experts. The technical solutions team enables Datadog's worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. We share our technical and product expertise with customers through demos, presentations, technical evaluations, and ongoing support. Technical solutions is a growing global team that collaborates constantly to share knowledge and continuously advance our technical skillset.
The Opportunity
The Partner Solution Architect (PSA) is a Datadog expert who will work closely with Datadog’s Director, Adoption Services, and is aligned to our Channels & Alliances business segment. The PSA is responsible for supporting a variety of technical initiatives and activities for our partners (for example: cloud migration, application modernization, DevOps transformation). They are accountable for the outcome of these initiatives, and frequently collaborate with both Datadog and Partner resources to drive success. The PSA is a trusted technical advisor for our Partner channel.
You Will
Ensure the successful onboarding, training, enablement, and certification of partner technical resources;
Participate in periodic joint business planning and review sessions to ensure direct alignment between Datadog and Partner technical teams;
Collaborate internally to support Partner technical initiatives such as end-customer demonstrations and proofs of value; partner team enablement workshops; assessment, advice, and coaching on lead practices;
Advocate on behalf of Partners’ technical concerns (use cases, feature requests, support issues, e.g.) with Datadog internal teams and personnel, helping to bring those concerns to resolution;
Analyze and understand Partner service offerings on a regular basis and provide recommendations to enhance the value of those services through greater or improved adoption of Datadog features and capabilities;
Collaborate with Datadog’s product management, engineering and technical services teams to help identify and prioritize new features and capabilities;
Continuously help curate and evolve lead/best practices for Datadog platform adoption and success.
You Are
Possess a solid technical grounding with hands-on experience of IT Development and/or Operations;
A demonstrable track-record and never-ending passion for learning;
A self-starter, tech-savvy professional with solid business acumen; ability to articulate Datadog value from server room to boardroom;
Desired hands-on experience in two or more of the following areas
Observability: Datadog, Splunk, AppD, New Relic or Dynatrace
Bonus Points
Previous experience working in a technical role for or supporting channel partners (Systems Integrators, Managed Services Providers, e.g.);
Previous experience using Datadog and/or other cloud monitoring tools (APM, Infrastructure, Logs, Synthetics, NPM);
Previous experience with root-cause-analysis, troubleshooting, debugging
Generous and competitive global and US benefits
New hire stock equity (RSUs) and employee stock purchase plan
Continuous career development and pathing opportunities
Product training to develop an in-depth understanding of our product and space
Continued in Datadog’s original posting ↗.
Get ready
- Many large employers use online aptitude tests. Check your job readiness: start with the free 10-question warm-up or the cognitive ability practice test. Check the posting or your recruiter email for the test the company actually uses.
- Want a second pair of eyes? Get a resume review.