Field Service Application Specialist (d/f/m)

Bring more to life.

Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Cepheid, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact.

You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life.

At Cepheid, we are passionate about improving health care through fast, accurate, molecular diagnostic systems and tests. As a member of our team, you’ll get to make an immediate, measurable impact on a global scale, within an environment that fosters career growth and development. Our mission drives us to develop groundbreaking solutions for the world’s most complex health challenges. Together, we bring MORE change to the world.

Learn about the Danaher Business System which makes everything possible.

The Field Service Application Specialist (FSAS) is responsible for identifying opportunities, providing system and assays training, leading system installations, delivering technical on-site support and managing connectivity expansion throughout the territory. The FSAS collaborates with Sales, remote Technical Support, Connectivity experts, Field Application Engineers and healthcare partners to ensure seamless deployment and support.

This position reports to the Field Service Application Specialist Team Lead, UK, Nordics and Benelux and is part of the European Customer Care team and works closely with the Benelux commercial team and will be fully remote in Belgium.

In this role, you will have the opportunity to

Jointly develop account strategies with Sales Representatives to grow Cepheid business as quickly as possible, developing customer partners and ensuring customer satisfaction. Provide input for the development and optimization of Cepheid solutions through the pre-sales process through to implementation. Work with TM, cross-functional support and the customer to effectively plan the implementation of the Cepheid solution, lead the implementation process to ensure a high level of customer satisfaction. Coordinate with TM to ensure all assays go-live and contract revenue is recognized in a manner stated in the Cepheid KPIs for contract ramp-up.

Conduct relevant pre-installation site assessments, support system installation, including overview of delivery and installation of GX16 and Infinity systems with third party logistics team, CS and TM. Configure software and connectivity, with support of the Connectivity Team. Provide ongoing support to customers during the evaluation and validation stages. Continue to assist after product launch, manage assay conversions, and implement any necessary hardware or software updates, including connectivity enhancements.

Carry out reactive repairs, troubleshooting, preventive maintenance, deinstallations, and relocations in a timely, productive, and cost-effective manner. Interpret customers’ needs and take responsibility for resolving issues, coordinating with other functions and liaising with the customer on both administrative and technical matters. Manage spare parts, including stock levels and inventory for car stock and other required components, if applicable.

Support the sales team by providing technical assistance to help expand the user base of diagnostic products. Focus on strengthening relationships with existing customers, building on the efforts of the Sales Team to ensure customers gain the greatest benefit from their Cepheid systems and encouraging long-term loyalty.