Renewals Program Manager - Splunk (Remote)

The application window is expected to close on: 11/12/2026 Meet the Team:

Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Come help organizations be their best, while you reach new heights with a team that has your back!

Your Impact

Leads strategic and operational programs that advance renewals performance, drive recurring revenue growth, and improve customer retention across Splunk and Cisco. Translates business strategy into actionable program roadmaps, aligning cross-functional teams around shared priorities, measurable outcomes, and scalable execution. Leverages data, analytics, and AI-enabled insights to improve forecasting, identify renewal risks and opportunities, optimize processes, and inform strategic decision-making. Establishes program governance, performance metrics, and accountability frameworks to drive visibility, manage dependencies, and mitigate risks across complex initiatives. Partners with senior leaders and cross-functional stakeholders to streamline renewals operations, enable process integration, and deliver continuous improvements that enhance business performance and customer outcomes.

Minimum Qualifications

5+ years of related experience.

Preferred Qualifications

Experience in software renewals, SaaS subscription management, customer retention, or recurring revenue business models.

Ability to lead complex, cross-functional programs across Sales, Renewals, Finance, Operations, Customer Success, and Product teams.

Experience developing and optimizing renewals processes, improving renewal rates, reducing churn, and driving recurring revenue growth.

Analytical skills with experience using data, dashboards, and forecasting models to monitor program performance, identify risks, and inform strategic decisions.

Experience defining and tracking KPIs, including renewal rates, gross and net revenue retention (GRR/NRR), forecast accuracy, and operational efficiency.

Ability to translate strategic business objectives into actionable program roadmaps, measurable outcomes, and scalable operating models.

Experience with CRM, sales operations, and renewals tools, such as Salesforce, Clari, or similar platforms.

PMP, CPMAI and Lean Six Sigma certifications.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.

Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.

We are Cisco, and our power starts with you.

Message to applicants applying to work in the U.S. and/or Canada

The starting salary range posted for this position is $135,400.00 to $171,400.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits.