Client Solutions Strategist- Evernorth- Remote

Client Solutions Strategist

Help healthcare organizations turn complex revenue cycle challenges into stronger performance and better patient support. As a Client Solutions Strategist, you will guide home infusion, ambulatory infusion, and specialty pharmacy clients through practical, data-driven improvements. You will partner with leaders to reduce risk, improve reimbursement, strengthen operations, and build solutions that support long-term growth.

CarePathRx is part of Evernorth, the health services division of The Cigna Group. Together, we bring ambitious thinking, compassionate partnership, and deep expertise to the organizations and patients we serve.

Position Summary

The Client Solutions Strategist provides strategic leadership, operational expertise, and consulting services to healthcare organizations specializing in home infusion, ambulatory infusion, and specialty pharmacy services.

This position is responsible for advising clients on all aspects of revenue cycle management (RCM), business office operations, reimbursement strategy, financial performance, and operational optimization. Key responsibilities include comprehensive revenue cycle assessments, financial modeling, payer contract evaluations, system implementation advisory, workflow redesign, and the development of sustainable operational improvements.

Client Solutions Strategist partners with client leadership and cross-functional teams to identify opportunities, mitigate operational and financial risks, improve revenue cycle performance, and implement strategies that support organizational growth.

The role also provides strategic guidance for technology implementations and optimization initiatives, including Epic Willow Home Infusion, Epic Resolute Professional Billing, CareTend, and other infusion management platforms.

Client Solutions Strategist contributes to the organization's advisory strategy, business development efforts, and industry thought leadership.

Essential Responsibilities

Conduct revenue cycle assessments to identify operational inefficiencies, reimbursement risks, and opportunities to improve financial performance.

Analyze financial and operational KPIs, industry benchmarks, and trends to develop actionable recommendations.

Provide subject matter expertise in infusion reimbursement, payer requirements, billing operations, and revenue cycle optimization.

Support process improvement initiatives, including workflow redesign, standardization, automation, and development of best practices.

Provide revenue cycle guidance during system implementations, conversions, and optimization initiatives, including configuration, testing, training, and go-live support.

Collaborate with clients and internal stakeholders to identify business needs, resolve challenges, and implement sustainable solutions.

Develop project deliverables, operational assessments, executive reports, and recommendations to support client decision-making.

Maintain knowledge of industry trends, regulatory changes, and emerging technologies to identify opportunities for innovation and improvement.

Support client relationships, business development initiatives, and organizational growth through subject matter expertise and industry engagement.

Required

Minimum of 4 years of healthcare revenue cycle management experience, including 2 years in home infusion, ambulatory infusion, specialty pharmacy, or Durable/Home Medical Equipment (DME/HME) .

Strong understanding of reimbursement (preferably infusion) payer requirements, billing operations, denial management, and accounts receivable.