Staff Site Reliability Engineer

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

About the Role

Carrier's Building Automation Systems (BAS) Cloud organization is seeking a highly skilled Senior Site Reliability Engineer (SRE) to help build, scale, and continuously improve our cloud-native SaaS platform. This role combines software engineering, cloud infrastructure, platform engineering, observability, automation, and operational excellence to ensure world-class reliability, security, and performance for business-critical customer solutions.

As a Senior SRE, you will play a key role in defining reliability standards, building self-service platform capabilities, driving automation, and enabling engineering teams to operate highly available services at scale. You will partner closely with software engineering, architecture, cybersecurity, DevOps, cloud operations, and product teams to improve system resilience, accelerate delivery, and reduce operational toil.

This is an opportunity to influence the technical direction of a rapidly evolving cloud platform while helping establish engineering best practices across a global organization.

Platform Engineering & Reliability

Design, implement, and maintain highly available, scalable, and secure cloud infrastructure supporting Carrier's SaaS platforms.

Define and drive Service Level Objectives (SLOs), Service Level Indicators (SLIs), and Service Level Agreements (SLAs) across critical services.

Build self-service platform capabilities that enable development teams to deploy and operate services efficiently and consistently.

Develop reliability frameworks, standards, and operational best practices that improve platform resiliency and customer experience.

Identify reliability bottlenecks and architect solutions to eliminate single points of failure.

Automation & Infrastructure as Code

Develop automation solutions that eliminate repetitive operational tasks and reduce manual intervention.

Design and maintain Infrastructure as Code (IaC) using Terraform, AWS CloudFormation, AWS CDK, or similar technologies.

Build and enhance CI/CD pipelines to improve deployment velocity, consistency, and security.

Implement automated remediation, self-healing capabilities, and operational workflows.

Observability & Incident Response

Design and enhance modern observability solutions using metrics, logs, traces, and distributed monitoring technologies.

Develop dashboards, monitoring standards, alerting frameworks, and reliability reporting mechanisms.

Lead incident response efforts for critical production events, including root cause analysis and long-term corrective actions.

Drive post-incident reviews focused on systemic improvements rather than individual fault.

Cloud Operations & Resilience

Improve platform performance, availability, scalability, disaster recovery, and business continuity capabilities.