Ductless and VRF Technical Service Manager (Southeast / South Central US)

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, lifesaving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow on Carrier social media at @Carrier.

The Ductless/Variable Refrigerant Flow (VRF) South Central & Southeastern US Technical Service Manager will be responsible for providing technical field support and training for Ductless and VRF products and ancillary products marketed and sold in the northeast US. This position is responsible for pre-and post-sales technical support and training to both internal (Carrier) and external (distributor, contractor and end-user) customers. This position will have a high level of interaction with internal/external customers for training and problem resolution. This position is responsible for assuring customer product satisfaction by working with internal/external customers to coordinate warranty-related issues, training issues, equipment start-up, controls integration, and service-related issues. Occasional travel throughout North America will be required.

This is a hands-on technical service, engineering, and training position; it does not involve sales, business development, or account acquisition.

General Responsibilities

Provide troubleshooting assistance to Direct Sales and Independent Distribution customers, and Carrier Commercial Service offices via phone, electronic communication, and job site visits in assigned territory.

Support the problem resolution group and other internal customers in gathering and providing data relevant to solving technical issues.

Conduct multi-day hands-on technical installation and service training for contractors and other technical service managers, focusing on system overview, installation, commissioning, start-up, troubleshooting, and controls

Develop training materials to present at technical meetings and distributor/dealer events.

Provide onsite Jobsite assistance for installation, troubleshooting, and start up. Work closely with factories and product managers to refine and enhance the product offering to best support contractors’ needs and simplify technical service processes

Use system software to start-up and troubleshoot projects

Negotiate and process all open disputed warranty claims on a regular basis for distributor, Direct Sales, and Carrier Commercial Service office and Independent Distribution.

Support and implement corporate policies and objectives, including ethics, The Carrier Way, and other quality initiatives.

Track and report monthly expenses

The incumbent in this role will be responsible for complying with Carrier’s Code of Ethics, Environmental, Health, and Safety (EH&S) policy and applicable regulatory and Company rules and requirements. Carrier is an Equal Opportunity Employer.

Level of Responsibility

Responsible for several components of the project or a complex component of a larger project

Contributes to their team or department by applying their knowledge of one or more functional areas