Product Systems Analyst

What Product Systems Analysis contributes to Cardinal Health

Commercial Technologies manages the enterprise's portfolio of commercial technologies to maximize the business value of the technologies and enhance the customer experience. This function creates strategies for the portfolio and innovative solutions based on relationships with business leaders, develops back-end solutions and capabilities, and improves the front-end experience.

Product System Analysis serves as a liaison between the business and IT to align product strategies and capabilities, also providing technical business specifications to IT. This job family identifies and analyzes product needs, defines requirements, objectives, and participates in the solutions making process. This job family optimize business processes by leveraging the functionality of the technology and product solution.

This is a business/customer-facing role, and will require someone with technical expertise, analytical skills, good organization, and solid communication skills. The OptiFreight IT Team builds and runs our own applications and infrastructure—this team member will partner directly with our own engineers, as well as collaborate with external software providers. We work in a highly-collaborative, environment, and look for new team members who are accountable, motivated and engaging team players, adaptable learners, and creative problem solvers.

Responsibilities

Specialize in understanding key technical features of existing 3rd party TMS platforms

Partner with IT team members to perform integration implementation and testing.

Attend customer meetings, listen and analyze customer needs, and present possible solutions to stakeholders

Meet with stakeholders, analyze business needs, and communicate to IT teams

Ensure timely delivery of deliverables

Maintain alignment with internal CAH business and IT stakeholders

Take reports of defects, bugs, issues, and create incident tickets and resolve

Qualifications

Bachelor's degree in related field, or equivalent work experience, preferred

4-8 years of experience, preferred

Technical aptitude with scripting (e.g. Python), SQL, and API testing (e.g. Postman, Bruno)

Technical aptitude with application diagnostics and debugging (e.g. Dynatrace, Splunk)

Agile/Scrum/Kanban team experience, Jira and ServiceNow experience preferred

Ability to multi-task and manage multiple assignments

Strong communication skills and the ability to explain decisions, ask questions, discuss requirements, and speak with stakeholders and internal customers

Passionate about helping customers and meeting business objectives

Java or other programming experience preferred

Sales or customer service experience would be desirable.

What is expected of you and others at this level

Applies comprehensive knowledge and a thorough understanding of concepts, principles, and technical capabilities to perform varied tasks and projects

May contribute to the development of policies and procedures

Works on complex projects of large scope

Develops technical solutions to a wide range of difficult problems. Solutions are innovative and consistent with organization objectives

Completes work independently receives general guidance on new projects

Work reviewed for purpose of meeting objectives

May act as a mentor to less experienced colleagues

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.