Product Experience Design Lead

Are you passionate about solving complex problems, shaping product strategy, and improving experiences at scale? Do you excel at navigating ambiguity, influencing decisions, and helping product teams deliver meaningful outcomes? If so, let's talk.

The Cardinal Health Product Experience (PX) team is seeking a Product Experience Design Lead to drive the quality, direction, and impact of product experiences across a portfolio of products and initiatives.

This is an individual contributor role responsible for leading through expertise, influence, and decision-making authority. As the designated Product Experience authority for your assigned business or product portfolio, you will partner closely with Product, Engineering, and Business leaders to shape strategy, guide execution, and ensure experiences deliver measurable customer and business value.

Responsibilities

Serve as the primary Product Experience leader and trusted advisor for your assigned business or product portfolio.

Partner with product, engineering, and business leaders to influence roadmap decisions, priorities, and customer-centered outcomes.

Actively participate in planning activities, helping teams identify opportunities, manage risk, and align investments to customer and business needs.

Lead discovery efforts to uncover customer needs, workflow challenges, operational constraints, and strategic opportunities.

Translate research, data, and business inputs into clear product and experience recommendations.

Own and guide research and design decisions within your area of responsibility.

Lead cross-functional teams through ambiguity, helping clarify problems before solutions are defined.

Ensure experience quality across workstreams and hold a consistent quality bar for products, features, and initiatives.

Proactively identify experience gaps, design debt, customer friction, and portfolio-level opportunities.

Advocate for users while balancing technical, operational, and business constraints.

Provide constructive challenge when product direction introduces experience risk and recommend alternative approaches.

Connect experience decisions to measurable customer and business outcomes.

Influence stakeholders through strong storytelling, facilitation, workshop leadership, and executive communication.

Contribute to shared Product Experience standards, patterns, frameworks, and best practices to improve consistency across Cardinal Health.

Support peer growth through collaboration, feedback, and thought leadership without direct people-management responsibilities.

Qualifications

8+ years of experience designing digital products, services, or enterprise experiences preferred.

Demonstrated success leading complex product initiatives within cross-functional environments.

Expertise in human-centered design, product strategy, and customer-centered decision-making.

Decision-Making & Facilitation

Proven ability to influence outcomes without formal authority.

Experience leading workshops, discovery activities, and strategic planning sessions.

Ability to connect user needs, business goals, technical constraints, and operational realities into cohesive solutions.

Strong written, visual, and verbal communication skills.

Experience measuring and articulating the impact of design decisions and customer experience improvements.