Pharmacy Technician Supervisor

What Pharmacy Operations Management contributes to Cardinal Health

Pharmacy Operations is responsible for the safe, efficient and effective coordination of Cardinal Health's pharmacy DME mail order operations that service retail customers.

Pharmacy Operations Management is responsible for strategic oversight and leadership direction within the Pharmacy Operations function.

Responsibilities

Supervise a team of up to 15–20 pharmacy technicians focused on prescription data entry, order management, and patient outreach.

Provide day-to-day oversight of technician workflows, ensuring accuracy, compliance, and timely processing of inbound/outbound communications.

Conduct regular 1:1s with direct reports and lead techs to set expectations, provide feedback, and support professional development.

Deliver second-tier coaching and performance management, including corrective actions and escalation of ongoing issues.

Collaborate with fellow supervisors to align team goals, share best practices, and ensure consistent execution across business units.

Support project work by contributing to goal-setting, tracking progress, and presenting updates to the team and leadership.

Partner cross-functionally with IT, operations, and other departments to implement system enhancements and process improvements.

Facilitate onboarding and training for new technicians, ensuring readiness for production and adherence to SOPs.

Monitor team metrics and performance indicators, using data to identify trends and drive continuous improvement.

Qualifications

3-5 years of experience as a Lead Pharmacy Technician or in a Pharmacy Supervisor or similar people leader role, preferred

Bachelor’s degree in related field, or equivalent work experience, preferred

Certified Pharmacy Technician with Active/Clear registration with the OH Board of Pharmacy and in home state (if located outside of OH)

Knowledge of Brightree, PioneerRx, and/or GuardianRx pharmacy management system preferred but not required

Previous experience training/coaching team members in various areas of pharmacy operations preferred

What is expected of you and others at this level

Coordinates and supervises the daily activities of operations or business staff

Ensures employees operate within guidelines

Decisions have a direct impact to work unit operations and customers

Frequently interacts with subordinates, customers, and peer groups at various management levels

Interactions normally involve information exchange and basic problem resolution

REMOTE DETAILS: You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to high-speed internet. We will provide you with the computer, technology and equipment needed to successfully perform your job. You will be responsible for providing high-speed internet. Internet requirements include the following:

Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable.

Hardwired to the router

Surge protector with Network Line Protection for CAH issued equipment

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.