IT Business Analyst

What Application Development & Maintenance contributes to Cardinal Health

Information Technology oversees the effective development, delivery, and operation of computing and information services. This function anticipates, plans, and delivers Information Technology solutions and strategies that enable operations and drive business value.

Application Development & Maintenance performs configuration or coding to develop, enhance and sustain the organization's software systems in a cross-functional team environment through adherence to established design control processes and good engineering practices. This job family programs and configures end user applications, systems, databases and websites to achieve the organization's internal needs and externally-facing business needs. Application Development & Maintenance partners with business leaders, investigates user needs and conducts regular assessments, maintenance and enhancements of existing applications.

Job Summary

The Senior IT Business Analyst partners with business leaders, product owners, and IT teams to identify business needs and deliver enterprise application solutions across ERP (such as SAP), CRM (such as Salesforce), and integration platforms. This role focuses on both project delivery (Build) and ongoing operational improvement (Run), translating business processes into clear requirements and functional specifications. The ideal candidate brings solid business analysis fundamentals, practical familiarity with enterprise ERP and CRM systems without requiring deep single-platform specialization, and a strong curiosity to learn and expand their technical skills across modern applications and emerging AI tools.

Responsibilities

Participates in conversations with business partners to understand requirements, investigate operations, and work with IT leads to identify viable solution options

Develops business process knowledge and creates process flow diagrams, functional requirements, and related documentation

Translates business needs into clear user stories, acceptance criteria, and system documentation using tools such as Jira or Azure DevOps

Partners with ERP (e.g., SAP) and CRM (e.g., Salesforce) technical teams to support process enhancements and cross-system data flows

Supports data mapping, interface concepts, and reporting requirements between enterprise systems

Collaborates with business users and technical teams to coordinate and execute User Acceptance Testing (UAT) and defect management

Communicates technical concepts and project progress simply and concisely to business partners and IT support teams

Actively learns new enterprise applications, IT tools, and technologies to expand functional and technical contributions across the IT organization

Explores and applies AI-assisted productivity tools to streamline requirements analysis, documentation, and testing workflows

Qualifications

Bachelor's degree in a related field preferred, or equivalent work experience preferred

4–8 years of Business Analysis or related experience supporting enterprise applications, preferred

Functional knowledge of enterprise ERP systems (e.g., SAP) and processes, preferred

Familiarity with enterprise CRM platforms (e.g., Salesforce) and integrations, preferred

Experience documenting user stories and managing backlogs (Jira, Azure DevOps), preferred

Experience with process mapping and flow diagramming (Visio, Lucidchart), preferred

Experience with test execution, defect triage, and UAT coordination, preferred

Strong verbal and written communication skills with the ability to bridge business and technical teams, required