Claims Service Representative

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills? A Company that values diversity, community, and people? A place where your employer promotes flexibility to achieve work/life balance? If that sounds like somewhere you want to be a part of, we want to hear from you.

Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience.

About Allstate Insurance Company of Canada

Allstate Insurance Company of Canada is a leading home and auto insurer focused on providing its customers prevention and protection products and services for every stage of life. The company is proud to have been named a Best Employer in Canada for nine consecutive years and prioritizes supporting employees and fostering an inclusive, welcoming corporate culture. Allstate is committed to making a positive difference in the communities in which it operates through partnerships with charitable organizations, employee giving and volunteerism. Serving Canadians since 1953, Allstate strives to provide reassurance with its "You're in Good Hands®" promise.

Benefits to joining Allstate

Flexible Work Arrangements.

Employee discounts (15% on auto and property insurance, plus many other products and services).

Good Office program (receive up to $400 back after purchasing office equipment).

Student Loan Payment Matching Program for Government Student loans.

Comprehensive Retirement Savings Program with employer matched contributions.

Annual Wellness allowance to support employees with improving health and wellbeing.

Personal days.

Tuition Reimbursement.

Working within the community and giving back.

The Claims Service Representative is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Key Responsibilities

May schedule inspections, send out mitigation vendors or contractors to customer property or set up housing arrangements as needed

Contacts or receives contact from customer or other claim related third parties to obtain and/or provide necessary file information to comply with quality and process standards

Receives, screens, and routes incoming telephone calls and other electronic correspondence

Takes first notice of loss claims, explains the basic claim process, and provides information of a general nature to customers

Retrieves, prints and faxes, or mails supporting documentation to vendors or others as directed

Handles claim files (locates/requests files, files paperwork, reconstructs missing files, moves misfiled documents, sends to other offices, etc.)

Performs clerical duties, including data entry, filing paper documents, email, calendar management, and word processing