Bodily Injury Adjuster - Represented, Moderate (EST/CST) Remote

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

A day in the life of a Represented Bodily Injury Adjuster Moderate, and what it takes to do the job!

As a Represented Bodily Injury Adjuster, your main focus will be investigating automobile accidents involving single or multiple vehicles, which result in property damage and/or bodily injury with attorney/litigation involved. You will have the convenience of working remotely from your home while efficiently handling your responsibilities. You will assess coverage, liability, and damages while providing exceptional customer service throughout your day. Customer and attorney communication will take place through different channels, including voice calls, email, and text messages. Through the utilization of innovative platforms and tools, you will engage in negotiation processes to reach fair and timely injury settlements with all parties involved.

• **The ideal candidate will be able to handle a high-volume of pending cases and have experience with not only third-party casualty adjusting, but also first-party collision and third-party property damage claims.***
• Candidates for this role must reside in the Eastern or Central Time Zones.
• Claims experience in Ohio or Connecticut highly preferred
• Qualifications
• Prior represented third-party casualty claim handling experience is required

2-5 years of moderate Bodily Injury claim handling experience is preferred

Proficient communication skills, especially over the phone, to establish rapport and assess claims accurately.

Ability to work independently and remotely, while managing time efficiently.

Proficient knowledge of insurance policies, coverage, and liability determination and state regulations.

Strong critical thinking and problem-solving skills to evaluate and negotiate injury claims successfully.

Knowledge of innovative tools and platforms for effective claims evaluation.

Proficient in Microsoft Office Suite a plus

You’ll wear a few hats to fill a few roles throughout your day that all require a level of experience:

The Customer Service Expert –you’ll live into Allstate’s Claims Culture by caring, empowering, and restoring, and you will accomplish that by being compassionate, clear, and a committed partner in each casualty claim. You lead with empathy, always.

The Investigator – you’ll confidently and independently investigate casualty claims by performing detailed reviews of damage and interpreting policies to determine coverage.

The Effective Communicator – you’ll use phone, emails and sometimes even video chat with customers to help them through a fast, fair, and easy claims process. You’ll also incorporate a specific approach to claim handling to offer the customer their preference of communication to efficiently discuss their claim needs and keep them updated on the claim progress.

The Negotiator – You will evaluate and negotiate claims settlements with customers, vendors, third party carriers and claimants, in accordance with all legal and business standard methodologies. With negotiations, you will incorporate tactics in handling challenging and complex situations.

The Problem Solver –you’ll utilize multiple tools to get the job done in a fast-paced environment, including estimate tools, job aids, and additional settlement platforms, all while using your sharp critical thinking skills.