Bodily Injury Adjuster - Attorney Represented

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers.

Job Description

You know that resolving an attorney-represented bodily injury claim takes more than claims knowledge. It requires thoughtful investigation, strong evaluation skills, confident negotiation, and the ability to navigate complex conversations. As a Remote Attorney-Represented Bodily Injury Adjuster, you’ll take ownership of represented claims, analyzing coverage, liability, injuries, and damages to make informed decisions and negotiate appropriate resolutions within your authority. You’ll bring together the details of each claim, communicate effectively with attorneys and other involved parties, and apply your experience to move claims toward resolution while balancing customer needs with sound claims practices.

This position supports a non-standard auto insurance book of business, requiring a strong understanding of liability investigations, injury evaluation, coverage analysis, and claims resolution strategies. Successful candidates are skilled at managing a high-volume caseload while delivering exceptional customer service and maintaining strong file quality. Candidates must be able to work 8am--5pm Pacific time zone hours.

Key Responsibilities

Handles investigation regarding all aspects of bodily injury claims (coverage, damages, subrogation, litigation) with the exercise of discretion and independence within increased level of authority.

Applies intermediate understanding of insurance policies written by the company, the industry, and organizational relationships within the company and department.

Determines subrogation or fraud potential and how to handle.

Identifies customer needs and works to meet those needs using appropriate customer service skills.

Recognizes and identifies body parts of a vehicle and understanding of other potential property damage.

For claims involving fraud or subrogation, partners with assigned reps from those areas to achieve best outcome.

Supervisory Responsibilities

This job does not have supervisory duties.

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As a requirement of employment, individuals who currently hold an active insurance license must terminate all existing appointments prior to onboarding and must not hold any outside appointments at any point during employment. Applicants seeking an adjuster role who also hold a resident producer license must formally surrender that license when instructed to by the licensing team. By proceeding with the application process, applicants acknowledge and accept these licensing requirements and agree to comply.

Functional Skills

Customer service orientation.

Strong verbal and written communication skills.

Strong time management skills from a global case management and pending perspective (vs. transactional).

Effective problem solving and analytical skills; ability to detect differences and issue recognition from multiple sources.

Proficient in Word and Outlook.

Skills

Auto Insurance Claims, Bodily Injury Claims, Case Management, Casualty Insurance, Claims Resolution, Claims Review, Communication, Customer Service, Insurance Claims Investigations, Insurance Policies, Negotiation, Problem Solving, Time Management, Written Communication