Field Service Engineer- Northern New Jersey

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Engineering function, a team focused on improving quality, processes, products, packaging and materials across our business to help deliver brilliant outcomes. As a Surgical Field Service Engineer supporting Alcon equipment at customer sites and demo equipment function effectively, you will be trusted to work on providing technical advice to customers including commissioning, installing, and testing of products/equipment in a field-based role based in in our New York/New Jersey Territory. This role requires advanced technical knowledge, analytical skills, and self-direction to drive project performance and innovation

In this role, a typical day will include

Handle complex technical tasks to ensure Alcon equipment functions effectively as per specifications

Troubleshoot, diagnose, and repair Alcon surgical equipment within an assigned service territory, including preventative maintenance, installations, and upgrades per company guidelines

Develop ongoing relationships with customers to secure future business, including Annual Maintenance Contract/Comprehensive Annual Maintenance Contract sales and renewals

Document and maintain clients’ service logs and prepare reports for product failure analysis and serviceability issues

Escalate issues to relevant engineering teams

Manage your daily schedule while maintaining proper and timely communications with customers, dispatch, managers, regional, and cross-functional teams

Adhere to Good Practice (GxP) regulations by strictly following Standard Operating Procedures (SOPs) and maintaining accurate and complete documentation, ensuring rigorous quality control and compliance with regulatory requirements

Complete all required training and meet individual job requirements to contribute to the overall compliance of the organization

Key Requirements/Minimum Qualifications

Associate’s degree or equivalent years of directly related experience

The ability to fluently read, write, understand, and communicate in English

Preferred Qualifications

Resolve problems, think analytically and communicate professionally in high pressure, time-sensitive customer environments.

Experience working with advance medical devices and with medical devices that use lasers.

Accustomed to working with hospital operating room and surgery center protocols.

Working knowledge of ServiceMax / CRM tools.

Ability to lift 50 pounds – i.e., tools, replacement parts, etc.

Travel Requirements: Up to 30% out of territory and overnights as needed

Territory includes Northern NJ and Bronx NY . Elizabeth NJ. North and West. East to Include Bronx, New York would be the primary territory. Coverage into NYC as needed as secondary FE

How to Thrive at Alcon

Imagine your career like never before with focused growth and development opportunities

Join Alcon’s mission to provide outstanding, innovative products and solutions to improve sight, improve lives, and grow your career!

Alcon provides robust benefits package including health, life, retirement, flexible time off for exempt associates, and much more!