Clinical Applications Specialist - San Diego, CA

Clinical Applications Specialist – San Diego, CA

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers.

We foster an inclusive culture and are looking for diverse, talented people to join Alcon. As a Clinical Applications Specialist supporting Alcon’s Sales & Sales Support function you will be primarily responsible for training customers on the safe and effective use of Alcon products to ensure optimal patient outcomes. You will drive operational excellence through process improvement and knowledge sharing, ensuring all trial deliverables meet timelines, budgets, and quality standards in the San Diego, CA area.

In this role, a typical day will include

Provides technical and clinical training, both in-person and virtually, to maximize product utilization, upgrade opportunities, growth, and adoption of approved Alcon products

Expected to proactively and strategically align their assigned territory's clinical training needs with commercial business goals through collaborative Strategic Account Management principles

Excellent Presentation Skills - Interacts closely with physicians, nurses, Operating Room and clinical staff to increase product and procedural knowledge and satisfaction with the application and approved use of Alcon’s Cataract and / or Refractive Surgical products

Ensure successful installation and adoption of all equipment and software upgrades at clinical sites for all relevant devices

Work in partnership with the Field Service team and Sales Reps to ensure clinical training is scheduled for new installations and to meet the customers’ needs for ongoing surgical support

Provide clear and accurate documentation of each site visit via a standardized reporting mechanism (CRM Tool) within 48 hours of completion of the visit

Address reports of product problems and adverse events with Medical Safety. These reports may require root cause analysis and requests for feedback/input from physicians

Collaborate as One-Team with cross-functional associates including but not limited to FSEs, Commercial Team, Service Ops and Clinical Team to support customers on new installations, site support and troubleshooting pre and post install with Calibration Calls

Deliver post-sales installation training and customer retention / adoption activities

Attend and assist / support with convention demonstrations, Medical Congresses, fellowships, conferences, exhibits, seminars, and wet-labs as requested and deemed appropriate by management per SOPs

Respond to unsolicited requests for information related to Alcon medical devices, per SOPs and Ethics and Compliance Guidelines. Clinical Applications Specialist Profile

Provide constant feedback to R&D via approved communication plan on clinical performance of products

Achieve clinical certifications to meet requirements and scope of responsibilities.

Refer inquiries related to unapproved uses of technologies to appropriate individuals

Cross-training on Alcon products to support evolving business needs.

Timely completion of various administrative duties, such as expense reporting, Veeva assignments, CAS Dashboard review and data integrity compliance, etc.

WHAT YOU’LL BRING TO ALCON

Bachelor’s Degree or Equivalent years of directly related experience (or high school +10 yrs; Assoc.+6 yrs; M.S.+0 yrs)