Implementation Specialist I

At Affirm, we exist for the moments that matter—giving people a clear, predictable way to pay over time, with no hidden fees, no surprises, and no tradeoffs on what matters most.

About the Operations team

The Operations team delivers seamless customer experiences and enables new product capabilities while ensuring operational excellence. The team owns strategy, planning, technical execution, customer service, fraud operations, process design, quality, training, and program management. We drive efficiency, resolve issues quickly, and scale operations as the business grows. Our goal is to deliver seamless support while maintaining high standards and reducing risk.

About the Role

As an Implementation Support Specialist I, you’ll combine your exceptional technical and communications skills to support the implementation of the Affirm solution with our growing network of retail partners. You will serve as a primary support contact for our partners’ business and technical teams throughout the integration process, while working cross-functionally with Affirm’s Engineering and Merchant Operations teams to help provide clients with quick solutions, troubleshoot account issues, and build internal processes that scale.

What You'll Do

Provide exemplary support to merchant partners on topics including: marketing best practices, accounting workflows, implementation guidance / troubleshooting

Resolve technical integration issues related to partners’ ecommerce front-end platforms and back-end order management systems

Identify and implement new operational processes to drive efficiency

Develop detailed technical documentation

Engage with internal stakeholders to define cross-functional workflows

Provide product feedback from clients to the Product and Engineering teams to improve overall product performance and feature set

Bachelor’s degree or equivalent experience

1-3 years of experience in relevant industry (Tech, eCommerce, SaaS) and/or similar role(s)

Past success in a job, internship, or volunteer role that required written communication with stakeholders, customers, or partners

Exceptional project management, communication, and technical skills to manage client engagements and internal resources

Proven ability to manage multiple assignments simultaneously, work independently and drive projects to completion with minimum guidance and high attention to detail

Nice to have: experience working with major e-commerce platforms (Shopify, WooCommerce, etc) or exposure to web development concepts

Nice to have : Previous experience in the payments or ecommerce space

Nice to have: knowledge of of HTML, Javascript, API’s

This role requires candidates to be based in the Pacific Time Zone.

Equity Grade - 1

Employees new to Affirm typically come in at the start of the pay range. Affirm focuses on providing a simple and transparent pay structure which is based on a variety of factors, including location, experience and job-related skills.

Base pay is part of a total compensation package that may include equity rewards, monthly stipends for health, wellness and tech spending, and benefits (including 100% subsidized medical coverage, dental and vision for you and your dependents.)

USA base pay range (CA, WA, NY, NJ, CT) per year: $70,000 - $90,000

USA base pay range (all other U.S. states) per year: $62,000 - $82,000

Remote-first with flexibility built in

Affirm is proud to be a remote-first company. Most roles can be done from almost anywhere within the country of employment. Some positions may occasionally require in-person work at an Affirm office, and a few are office-based due to the nature of the work. All new hires will be invited to attend an in-person onboarding experience.